Pathetic service

This morning at around 09:09 someone I know incorrectly made a payment into my Absa account. After receiving an sms I immediately informed her which she acknowledged the error as the money was not meant for me.

I then contacted Absa to report the error and they couldn't be able to assist me. I've been told that my account is on minus and the said payment has been used to offset my debit balance. I'm aware of the debit balance and I'm on a monthly basis make payments to settle the balance.

This person needs her R1200.00 back. Absa needs to make a plan and return this money back, I don't care and not interested on how they are going to do. This money was not meant for me nor Absa. When I make payment into this account I use my capitec account