Pathetic service

Absolutely Terrible Banking and customer Services. 1 star is also just to much for the service i am currently receiving. We made an immediate payment from ABSA to another bank , and its already 48hours later and the funds have still not reflected. we as customers choose to make immediate payments for a reason!!!!!!!

when i called in, i spoke to Nonhlanhla Dlamini and she says to me i must wait a further 2-3 days after sending an email to a certain department. NO Customer service at all , no First call resolutions, no care attitude and just wanted to brush me off to her Team leader. (she could have been better and went over and above and at least try and speak to that other department to get me some assistance, but no she needs more training in dealing with customers and applying FCR)

i have since than sent an email to the Team leader Brittney Kinnear , as well as the higher managers Donald Leeuw and Koketjo Langa , and i have not received a response from either.

this is absolutely pathetic service. (and im sure there wont be a response here either)

remember immediate payments are mainly used for emergencies!!!!!