Pathetic Service

Pathetic Service from Absa has seemingly become the norm. On the 24th November 2025 I made an online purchase at Amazon and the money just came off from my account without my bank sending me an authorisation message. Where were the security measures and the fire walls that the bank has promised to provide. Yesterday I sent a message on the ***** WhatsApp and there was no response then I took liberty to go the branch to call the digital banking line. I spoke to Melissa and she did not have any solution and she transferred me to Clintino from the ***** department. This conversation did not really go as expected. He sounded lethargic and incoherent. I could not make sense of what he was saying. He says that it is normal sometimes for transactions to go through from my account without the bank flagging them. There is simply no comfort in this especially if the banking app also allows Apple Pay. So I my banking details are already stored on my phone , transactions can just go off without my okaying this. This is not the first incident. September 2024 I escalated the matter on action line and to this date there is no solution. The reference is ASZA-2***9. A debit order for a life cover ent off from my account without me applying for the said product need less to say that I wouldn’t have authorised the deduction. This institution managed to access my confidential bank details and crush the set bank security measures and firewall. The ***** specialist that was assigned to this case is Victoria Mohale. The case just died a miserable death. How am I safe with this bank?