Pathetic service

If I could rate 0 I would, I have been trying to get hold of Absa activate with no luck for the past 6 months. I have sent mails with no response, I gave made calls that no one picks up even went to an extent of call at 8 on the dot but they always have high Que volume. I held for 15 in some, 30 and more in some with no response. They would redirect me to Absa idirect I choose my options for the call to be just quiet for 5 minutes until I hung up. I'm not calling about claim yet but needed to make changes in my policy I'm starting to fear what happens when I have an urgent issue. Everything of line is with Absa and I am starting to think that maybe I should change to another bank if you'd is the kind of service Absa provides. If I was able to attach the screenshots I would l.