JF
Johan F
1 reviews | Active since Mar 2009
09 May 2023, 10:53
Pathetic service
Last month I requested that a cession be canceled on a policy. Absa said they have sent the request to the relevant department and since that department acknowledged receipt I haven't heard anything back. It's been more than a month. Worst bank ever
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Absa's replyOfficial
09 May 2023, 11:07Dear Johan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. RegardsPravesh BejayAbsa Bank Group Customer Care
Absa's reply09 May 2023, 11:07
Official
Dear Johan Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. RegardsPravesh BejayAbsa Bank Group Customer Care