Pathetic Serv&Poor Staff Comm with ABSA Travel

Investing a sum of money in a Travel Insurance whilst jet setting off on a 50day holiday to the USA and then getting to have your bags tampered and locks broken was a 1st time fo r my husband and I. We have been travelling for the last 10years around the world but have never been in this kind of a situation. I have submitted everything that your offices required beside stating our bags were damaged and broken so as we needed to buy new luggage bags in order to travel from Canada to New York and then back to South Africa. so now, who the Travel Insurancce does not cover us for any of the items ****** nor foe our luggage bags that the airways broke and damaged. The staff at this Travel Insurance companyhave no respect for their clients. In which way was Travel Insurance beneficial to us???? There are never any Managers who could have taken my call for the entire day ..today Friday 30th October 2015. Then 2 ladies on the other side of the phone,,,definitely their staff bickering about me the client they talking\it's her...it's her again. But none of them were willing to assist or direct my call to Sajid Solomons in Trave Claim Insurance Dept..A ******* Insurance Company..Money mak"