MA
Marlon A
1 reviews | Active since Mar 2018
27 Feb 2021, 00:40
Pathetic rewards team
*********** rewards programs and team been downgraded again, the last time they said I didn't deposit into my tax free savings which was never a criteria, now what's the excuse, it's pathetic for a bank.
Helpful (0)
Replies (2)0
Replies (2)
Absa's replyOfficial
01 Mar 2021, 09:42Dear Marlon, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-**********2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply01 Mar 2021, 09:42
Official
Dear Marlon, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-**********2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
MA
Marlon A's updateReviewer Update
15 Mar 2021, 21:39Your service administrator, Randy Chuene, could not come up with a valid excuse, she then sends an email, which I then asked you, Daphne le Grange to escalate, and it hasn't been done, are you trying to cover up again for your *********** colleague?
MA
Marlon A's update15 Mar 2021, 21:39
Reviewer Update
Your service administrator, Randy Chuene, could not come up with a valid excuse, she then sends an email, which I then asked you, Daphne le Grange to escalate, and it hasn't been done, are you trying to cover up again for your *********** colleague?