Pathetic response looks like auto responses

I have since raised an issue with Absa about my frozen account and I got a call from Absa to say I passed FICA so how is that of help if account is still closed. I am waiting from feedback which seems to never come from the following people 1. Palesa Menlyn Branch 2. Nthabiseng group customer care 3.Crowe group customer care How is that for customer care! My trip to the bank was a mere waste of resources