Pathetic poor service

On 31st May 2025 I used my absa card to swipe at 3 stores, namely: Truworths Woolworths Ocean basket The transactions were deducted off my account on 31st May and was reserved by the bank to pay the merchants, again on 03rd June I was debited by the bank to pay the same 3 merchants amounting to a total of R 1450.00. I logged a case on 4th June 2025 with Absa requesting that my money be returned to me as it was debited twice from my account and received no feedback thus far until I contacted absa today. Instead of returning my money I am being given the run around and absa refuses to reverse the transaction and return my money to me although they can see the transactions went off twice. I am being asked to contact 3 different merchants to get a letter to try and get my money back, which the merchants decline to give. I am appalled by the pathetic service received as this is my money and i am entitled to it being reversed and credited back to my account. It is not my fault that the bank authorized these transactions to go off twice in the 1st place and now I should just sit around waiting for my money. I expect this to be resolved or I will be closing my account with absa and it would be best not to deal with absa any longer if they are not able to assist their loyal customers.