PATHETIC POOR SERVICE

Today I made a huge mistake while paying one of my accounts via EFT I paid way too much and I wanted toe reverse the amount. I event went to a ABSA branch but they informed me to send an email. I sent the email and got a response that ABSA can't do anything I have to send the confirmation to the company I paid too much and they will refund the excess amount. I phoned the company and they informed me that's not their problem ABSA have to reverse the money