Pathetic... Pathetic...Service

<p>What Pathetic service Virgin Money gives. I have sent them 2 emails, no reply. The lady I spoke to when I called doesn't know the difference between "credentials" and a "CAPTCHA". Thank goodness you guys are not my main bank. I'll be sending you multiple emails after posting this. Maybe on the odd chance that somewhere there is someone that knows what a computer is and maybe even know how to work with the system. I'll put it here what i'll email everyone as well.</p> <p> </p> <p>I DID battle with adding Beneficiaries. I KNOW how to LOGIN. I emailed Virgin to tell them I couldn't add a Beneficiary. VIRGIN emailed back (Ref##679120) to say they "FIXED IT". </p> <p> </p> <p>NOW I CANNOT login. It says my "CREDINTIALS" are incorrect. </p> <p> </p> <p>I cant access my account via internet banking now. This has been like this for 15 DAYS!!!</p> <p> </p> <p>Will Hellopeter make you reply? What must I do for BASIC service???</p>