Pathetic Over-the-phone service

I received my new Credit Card. On Monday, 18 February 2019 I received a call from ABSA explaining what I need to do to set the cards pin once I receive it via CCD Couriers. She informed me that I need to call the number on the back of the card and follow the steps. Today I receive my card and did as the lady who phoned on Monday, 18 February 2019 explained. NO ONE COULD HELP ME. The first guy said he will transfer me to the correct department after I have already been on hold for 10 min. The department he transferred me too ended up just being another dead end. This guy could not even tell me which number I should call, he just said 'no, call the other number'. I called the other number and was told that number was incorrect and they gave me a number - ********** 273- and told be to press option 6. I did exactly that and was on hold for 15 min when a woman told me I was in the wrong department, she then put me through to option 5 which only allowed me to retrieve an existing pin or change my card limit. It seems not even the employees of ABSA know what is going on.

Honestly! What is the point of getting your credit card on line and having it delivered if I still have to go into a branch to sort this out!!!