Pathetic Online Services

Your online systems are backwards! I got a new phone yesterday. I transferred my apps etc over. My absa app asked me to put in my details and kept saying incorrect. I called in and got told my profile is blocked and i need to go into the branch. How am i meant to do this when I work! Also, how do i do any payments until then! I am not happy and wish to close my absa account. Please inform me on how this is done so we can have this closed asap!