SZ
Shona Z
1 reviews | Active since Mar 2022
27 Oct 2023, 11:19
Pathetic online service
Your online banking applications are a mess. Your staff in your call centres are useless and lack training and knowledge. Not one person is able to help me. The only communication received is automated responses. The actual staff don't get back to a person.
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
27 Oct 2023, 13:09Dear Shona
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***6.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply27 Oct 2023, 13:09
Official
Dear Shona
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***6.
Kind regards,
Vanessa Crowe
Group Customer Care
SZ
Shona Z's updateReviewer Update
27 Oct 2023, 14:20Please be my guest, here are all the reference numbers, that I've received no response from.
C***5
24TXC3P3M587
C***2
2M74SGP1A785
C***4
C***3
C***1
C***3
C***5
24TXC3P3M587
C***2
2M74SGP1A785
C***4
C***3
C***1
C***3
SZ
Shona Z's update27 Oct 2023, 14:20
Reviewer Update
Please be my guest, here are all the reference numbers, that I've received no response from.
C***5
24TXC3P3M587
C***2
2M74SGP1A785
C***4
C***3
C***1
C***3
C***5
24TXC3P3M587
C***2
2M74SGP1A785
C***4
C***3
C***1
C***3
Absa's replyOfficial
27 Oct 2023, 16:07Dear Shona
With regards to case reference C-***6.
Thank you for the update.
Thank you for the update.
Kind regards,
Vanessa Crowe
Group Customer Care
Absa's reply27 Oct 2023, 16:07
Official
Dear Shona
With regards to case reference C-***6.
Thank you for the update.
Thank you for the update.
Kind regards,
Vanessa Crowe
Group Customer Care