PATHETIC non existent service!!!!!!!!
23rd April 2016 I app**** for a R50000 personal loan with ABSA, since then I have been the one phoning in trying to get feedback on this. EVERY DAM DAY I phone in????? All documents were mailed to the relevant email address, and STILL after almost 2 weeks again I PHONE in to get feedback, and was told THIS MORNING after off course phoning in and having to go through security checks that I’ve been declined due to affordability. 1. NO ONE phones me to ask me WHAT I CAN AFFORD and to make a counter offer. 2. ABSA decides to reduce the loan amount WITHOUT consulting me????? I have even opened a damn account with ABSA as they WERE giving better service, but now I have NO INTEREST in ABSA. WHY DO WE HAVE BANKS WITH THE ******** SLOGANS that don’t even bother speaking to a client and ASKING what we need to do with it and come up with alternative solutions!!!!! I have asked numerous times to speak to MANAGEMENT and everytime there is a ****** excuse. NOW YOU WILL GET A MANAGER TO PHONE ME, AND DON’T GET A CONSULTANT TO PHONE ME!!! ABSA along with other banks show NO Customer Services!!! Oh and the email for complaints on your website is USELESS as I mailed it yesterday and NOT 1 Person bothered to call!!!!!!!!
Dear Customer
Thank you for bringing this matter to our attention. As per feedback from our Loans Department Bonolo has been in contact with you. to discuss the outcome.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. As per feedback from our Loans Department Bonolo has been in contact with you. to discuss the outcome.
We sincerely apologize for any inconvenience caused.
Kind regards
Danzig Boyce
Group Customer Care
Absa Bank Ltd
