Pathetic Non-existant Service AGAIN from ABSA

I have contacted your CEM Deceased department via email. I immediately received a mail that my mail is being queued. I am the Executor of my Son's estate. It is a week today since I have sent the mail and NO ONE has contacted me. How long must I wait in your queue to be assisted? This is PATHETIC! This is why I refuse to bank with ABSA! I am also very sure as soon as you see that my Deceased Son's account was frozen you will quickly contact me as it will then become important for you to contact me as you will only then be scared that you might stand to lose some money! This is sickening! But wait, I will then queue YOU and check see how you feel when there is ZERO service. ABSA is PATHETIC! And do not phone me....rather mail me as I want proof of all comms with you!