FL
Ferdunandt L
1 reviews | Active since May 2021
06 May 2021, 07:51
PATHETIC / NO SERVICE
I have been sending them numerous emails advising that I am outside of SA and can therefore not contact them by phone and that they must please send me settlement details of my vehicle......however NO REPLIES WHATSOEVER!!!! PATHETIC SERVICE....service was poor before COVID now its even WORSE......what is a person supposed to do now? so frustrating, just want to settle my account and be RID of ABSA ...worst bank ever to do any finance through
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Absa's replyOfficial
06 May 2021, 09:41Dear Ferdunandt, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply06 May 2021, 09:41
Official
Dear Ferdunandt, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe