Pathetic mediocre service

To say that I’m livid is an understatement infact I’m annoyed af. Last month I’ve paid installment for one of my vehicle accounts via eft. ABSA FAILED to allocate the funds to my account eventhough I’ve used my vehicle account number as reference. Now some stupid(lack of better word) agent is telling me that my reference was wrong “I’ve paid into wrong account “ yet I’ve selected absa vehicle fiance account on the list and used the account number on my statement.

Thabelo the agent said she was gonna forward the matter for investigation and include me on the email but I haven’t seen any email, called her this morning to follow up and she said she would call me on 5minutes,NO CALL from her.

ABSA is failing to resolve this YET IM RECEIVING LETTER OF DEMAND,ARE YOU KIDDING ME??!!! I’m only going to be able to pay august installment on Friday 15th,no one called me for that arrangement yet some random attorney’s are sending me letter of demand even for the payment I’ve already made which I’ve sent prove of 🙄

Can someone please resolve this,because I do not appreciate letter of demand threats!!!