OV
Oscar V
1 reviews | Active since Sept 2017
03 May 2022, 15:59
Pathetic is not even good enough for them.
ABSA LAW. There ability to correct there mistakes and to listen to the customers requests... doesn't exist. Useless is a word I cannot even use here. I am still on the small package even after multiple calls and requests. Seriously seems no one can do there job. Must've spoken to atleast 11 people in total already for this. And makes things worse. No emails no messages no nothing.
When I got my absa cheaque overdraft I requested this optional package in January. It's now MAY...... I have it but it's completely not what I wanted.
The LIPCO part is amazing and helpful. But doesn't help if I am not on the package I wanted.
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Replies (1)Absa's replyOfficial
04 May 2022, 10:19Dear Oscar Villinger Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa's reply04 May 2022, 10:19
Official
Dear Oscar Villinger Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
