1 reviews | Active since Nov 2017
PATHETIC INSURANCE ONLINE CLAIM SERVICE
POOR ONLINE SERVICE FOR INSURANCE CLAIMS
What's the sense in having a service when nobody actually gives you any feedback? It completely defeats the purpose. I lodged an online claim for my Geyser, approximately a week ago. Received a claim number : 60179 and to this day I haven't heard a single word from these people. Why am I paying insurance, why are there people being employed if it's not to serve your client? Why do I first have to follow up and complain and fight? Why am I boiling water in pots for a week to take a bath when I am paying Absa for insurance? So someone's going to contact me once this review hits a big boss's desk, in an attempt to save what can be saved, to shield the "leading company brand and it's name". To top it all, I am STILL going to be paying the EXACT SAME AMOUNT for excess, SAME AS A WEEK AGO WHEN I ACTUALLY LODGED MY CLAIM!!! Who's going to shield me now??? A week later? What about the inconvenience caused? "Ma'am, we humbly apologise for the inconvenience caused... Blah blah blah" WELL THAT KITE IS NOT GOING TO FLY TODAY!!! IN FACT, THAT PLANE FLEW LATE WEEK AND YOU MISSED THAT FLIGHT!!! I demand that my Geyser be fixed by COB TODAY! Yes, you think I'm ridiculous and yes, there are other claims that have been lodged in other ways, so I will have to wait for PCR Contractors to get to me. Yes, I reside in Kimberley, where you only deal with certain Contractors. Guess what, that's not my problem! NOT MY ******S, NOT MY CIRCUS SO I REFUSE TO BE HOSTING A CIRCUS WITHOUT A FREAKING TENT!
MY CLAIM DATE WILL BE TAKEN INTO ACCOUNT AND MY SERVICE WILL BE DELIVERED AS IT SHOULD'VE BEEN DONE FROM THE WORD GO!!
AS FOR THE AMOUNT OF EXCESS TO BE PAID, WHICH WILL PROBABLY AMOUNT TO R600, WELL THAT YOU CAN WRITE OFF FOR THE INCONVENIENCE WHICH HAS BEEN CAUSED BY YOU AND ALSO AS A TOKEN OF APPRECIATION FOR MY PATIENCE AND LOYAL SUPPORT FOR A PATHETIC SERVICE ADVISOR!!!
If you would like to see World War, try pushing me just a little bit more... I refuse to just stand back and be treated like an option when I am paying for something and someones' salary!
Your monthly premiums are deducted ON TIME, even before I can buy a loaf of bread.... SO COME ON MAN! CHALLENGE ME ON THIS MONDAY, I AM SO READY FOR THIS!
NO CALL TO MY CELLPHONE UNLESS YOU'RE CALLING ME TO INFORM ME THAT PCR CONTRACTORS WILL BE FIXING MY GEYSER BY COB TODAY AND THAT I WILL NOT BE PAYING EXCESS AS PER YOUR NORMAL PROTOCOL, BECAUSE THIS MATTER IS ANYTHING BUT NORMAL!!
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
I think you are missing something here or maybe I didn't make myself clear, I want my Geyser fixed by COB TODAY 02 November 2020 and NOT 06 November 2020 as per email received, refer below. Honestly, this is some sick joke, another 4 days. YOU JUST DON'T SEEM TO GET IT!!! It doesn't mean that you can communicate this trashy response via email, simply because I said no calls to my phone, so now you're choosing a different form of communication. WELL, GET A PIECE OF PAPER AND WRITE A NOTE... "NO SOPPY EXCUSES ARE TO BE SENT TO MRS GORDON IN ANY WAY WHATSOEVER, UNLESS IT IS TO INFORM HER THAT HER GEYSER WILL BE FIXED BY COB TODAY 02 NOVEMBER 2020 AND ALSO THAT SHE WILL NOT BE PAYING ANY EXCESS FOR THE CLAIM, SINCE SHE WAS INCONVENIENCED BY ABSA, BY COOKING POTS OF WATER TO BATH, ALSO, THAT MRS GORDON WANTS THIS MATTER FINALISED BY TODAY 02 NOVEMBER 2020"
Okay, I hope you understand that...
Dear Darouise,
Case reference number C-***1.
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced.
My name is Basani Hlungwane and I will be your dedicated contact person for this matter. Your concerns are very important to us and I will immediately investigate the matter for you and provide you with update or feedback by no later than end of day 6 November 2020. My contact details are as per below and please free to communicate with me should you need any further details.
I look forward to being of assistance.
Kind regards,
Basani Hlungwane
Specialist Case Manager: Social Media Complaints
Customer Value Management: Customer Care
I think you are missing something here or maybe I didn't make myself clear, I want my Geyser fixed by COB TODAY 02 November 2020 and NOT 06 November 2020 as per email received, refer below. Honestly, this is some sick joke, another 4 days. YOU JUST DON'T SEEM TO GET IT!!! It doesn't mean that you can communicate this trashy response via email, simply because I said no calls to my phone, so now you're choosing a different form of communication. WELL, GET A PIECE OF PAPER AND WRITE A NOTE... "NO SOPPY EXCUSES ARE TO BE SENT TO MRS GORDON IN ANY WAY WHATSOEVER, UNLESS IT IS TO INFORM HER THAT HER GEYSER WILL BE FIXED BY COB TODAY 02 NOVEMBER 2020 AND ALSO THAT SHE WILL NOT BE PAYING ANY EXCESS FOR THE CLAIM, SINCE SHE WAS INCONVENIENCED BY ABSA, BY COOKING POTS OF WATER TO BATH, ALSO, THAT MRS GORDON WANTS THIS MATTER FINALISED BY TODAY 02 NOVEMBER 2020"
Okay, I hope you understand that...
Dear Darouise,
Case reference number C-***1.
Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced.
My name is Basani Hlungwane and I will be your dedicated contact person for this matter. Your concerns are very important to us and I will immediately investigate the matter for you and provide you with update or feedback by no later than end of day 6 November 2020. My contact details are as per below and please free to communicate with me should you need any further details.
I look forward to being of assistance.
Kind regards,
Basani Hlungwane
Specialist Case Manager: Social Media Complaints
Customer Value Management: Customer Care
I called you now after having rep**** above, the phone rang, was answered, the time started ticking, nobody spoke and then the telephone call was ended on your end. I called back 4 times, engaged tone. I take it that the phone has been taken off the hook?? Or maybe I am just a retard being difficult, you decide however I need to emphasise that I am no retard and I will not be settling for this type of treatment. You will now be dealing directly with my Advocate. Contact details will be emailed to you as well. Oh yes, please don't give clients your direct number just so you can get rid of them alright?
Regards,
Darouise Gordon
I called you now after having rep**** above, the phone rang, was answered, the time started ticking, nobody spoke and then the telephone call was ended on your end. I called back 4 times, engaged tone. I take it that the phone has been taken off the hook?? Or maybe I am just a retard being difficult, you decide however I need to emphasise that I am no retard and I will not be settling for this type of treatment. You will now be dealing directly with my Advocate. Contact details will be emailed to you as well. Oh yes, please don't give clients your direct number just so you can get rid of them alright?
Regards,
Darouise Gordon