pathetic incompetence

Another month, month number 8 and ABSA still cant get it right. I am beginning to wonder if there managers are ghost workers as you can never speak to them so you can never get an issue resolved. below is a copy an paste for the past 8 months. Even the people that review these dont reply or answer there phone so no different to the rest.

I purchased a vehicle in November 2018 and instalments were deducted as agreed. In April 2019 the instalments no longer went off my account as per ABSA the account no longer exists. I have another vehicle through ABSA from which the instalment goes off no problem. They then handed my account over to ITC as I defaulted on my payment. We then arranged for a rerun of the debit order from the same account and WOW it goes off. This has now been going on for 8 months without being resolved due to incompetence. Last time I will deal with ABSA!!