1 reviews | Active since Nov 2014
Pathetic fobbing customers off
Untrained and inefficient staff. I have been fobbed off as usual by staff who either don't read e-mails correctly, or are not trained or just inefficient. First Action line sends me to technical, then they send me to 3d, then they sent me to internet banking. This over a few weeks!!!! My e-mails asked clear questions including a screenshot, so it means not of the first two departments understand anything and just take a easy way out by passing the buck Pathetic
Dear Customer
Thank you for bringing this matter to our attention.
Please can you elaborate more on your complaint for us to escalate to the correct division, will you also provide us with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.
Regards
Claudette
Dear Customer
Thank you for bringing this matter to our attention.
Please can you elaborate more on your complaint for us to escalate to the correct division, will you also provide us with your ID or Account number to enable me to log a formal complaint for you, this information can be sent via private message.
Regards
Claudette