Pathetic fine print for Vehicle finance

<p>Good day</p> <p>My name is Rooksana Mustapha, the wife of the late Muhammed.</p> <p>I have tragically and suddenly lost my husband on the 17th of July 2016. He has left me and my 2kids( 4years and 6years old). I am now left alone to try and sort things out in every way possible.</p> <p>I am under going emotional stress as well as extreme financial stress. <br /><br /></p> <p>I have been to Absa sat at the counter for about 2hours. The consultant herself was pushed from pillar to post. No call center could give her a copy of the vehicle finance contract, at the end of it all she says to me sorry mam there is no credit life.</p> <p> </p> <p>Several times going forward I was called by a debt collector to say I must continue installments. </p> <p> </p> <p>With no joy then I have escalated the matter to Absa oumbudmans they sent a copy of contract and the response was sorry no credit life, case closed: I then responded with the email below and to date there is no response. </p> <p>I'm already traumatized with the sudden death of my husband and then have to face this. </p> <p>But as pre agreement contract states large credit. </p> <p>I understand that credit life is optional. And could not be forced upon by the car dealership or absa. </p> <p><br />Due to it being such a large amount lent to the client from absa, there is no accountability of the amount should something happen to the client like in my situation. </p> <p><br />Is this an easy way of absa to reposse vehicles should instalments not being met. </p> <p>Being an assest of such a large amount it should be a compulsory requirement. </p> <p><br />So had I purchased a house for the amount of R400000 from absa, and my husband passed away, then I would loose my house, and my kids and I would be homeless because credit life is an optional extra. </p> <p><br />If you reply saying home loans and vehicle finance is different aspects, and different credit application strategies are used, then absa credit division should re-look at their applications. Because at the end of the day it is still a large amount being lent to the client .</p> <p><br />My late husband is not even an absa client but was lent the amount of R400000. I am an absa client for many years now but it seems with this poor vehicle finance arrangement I should now change banks. </p> <p> </p> <p>I I wish to keep the vehicle as it really has sentimental value, it was my husbands pride and joy. </p> <p> </p> <p>Still awaiting your response. </p>