Pathetic!

Zero stars. This is ABSA's response after I asked for my debit order to go off at the end of the month the same as my vehicle finance debit order which is also with absa.

" ...the debit order will not run like the Vehicle Finance because they are not using the same system. There have been suggestions to change it but currently, on the Credit Card, we do not have that option yet to run like Vehicle Finance"

It's 2024 and Absa don't have the option to have your debit order go off at month end? (Like every other bank!) I have now heard every excuse in the book from this bank but THIS one takes the cake! This debit order was scheduled for the 1st but goes off a few days later and then they tell you that on their side it shows it went off on the 1st so you just need to wait until it clears in your bank account a few days later ***!!! Oh and then they even list you as a late payer on the credit bureau. (I've written about that one as well) WOW ABSA once again you've outdone yourselves!

Please do not waste your time with this bank. Their service is pathetic! Their employees are even worse, I've written complaints everytime I have a problem with Absa and I will continue to do so cause you have absolutely no empathy for your clients. Imagine telling a customer "there have been suggestions to change it but currently..." It's 2024!!! Wake the F... up!