Pathetic Customer Service...as usual

I called in to the call centre THRICE and each time I spoke an agent by the name of Khanyesile. I wanted to enquire as to why a payment which was made into my account is still not reflecting. I have reference number and everything at hand. This girl is so unprofessional and ***********. No attempt to assist and when i asked for a supervisor she dropped the phone ..THRICE. Is this what customer service means at absa now? Pathetic. Get rid of that girl. I demand disciplinary action and a refund for the R50 airtime i just wasted.