Pathetic Customer Service Post Successful Loan Application

After getting a successful bond ABSA called me to offer a personal loan of which i asked to contact me after 3 weeks, i ended up doing an online application seeing how "It's quick and easy." - which is by far worlds apart to the experience you get when you successful for the loan and everything that happens thereafter.

In the last week i have spend nothing less than 3 hours a day chasing up for progress on the status of my loan - i have been told:

> To send my documents again - which i have immediately and have a case number asssigned. > Failed verification - ABSA blocked my account and i went into a branch spending 3 hours in a queue only to be told online applications have to be dealt with via telecom. > i have managed to unblock my account and everytime i speak to a consultant im promised that the person who the loan application is assigned to will call me back.

A week later im in the exact same situation i was at the time i app**** and got approved for the loan, i have spoken to over 14 consultants who either drop your call or just dont answer, i have call logs to prove this.

Does anyone work at ABSA personal loans anymore?

There is ZERO customer service - i have been assigned to someone at complaints who sent me a generic email and when i try to contact them via email or phone there is never a response.

This is by far the worst experience i have ever been through when applying for a facility.

I am wondering whether your facility will ever benefit me - as i might not need it when ABSA eventually responds.

I have a better chance of my life policies paying out then you getting back to me.

Pathetic customer service post-loan application.