Pathetic customer service from Absa Mall of Africa

I went to the Mall of Africa branch almost a month ago and waited in a 2hour line till i was helped. I went in to reduce my overdraft reducing balance from R800.00 to R100.00 just until June. The consultant informed me that the request might not be approved but if it isnt, she would contact me to let me know. I was never contacted and i see that this month 800.00 was removed again which was supposed to have been used towards wedding expenses. A small amount to most people but not to me! After having an account for over 10years with Absa, a credit card, a vehicle finance, a personal loan and an overdraft that was never defaulted on, i am now inclined to move my accounts to FNB, as my mom was able to do this with her overdraft but i couldnt and wasnt even informed! Pathetic!