Pathetic customer service from Absa bank.

I have been banking with Absa since 1995.Lately I have been getting a lot of unauthorized debits from my account and have to reverse and loose my money in the process of reversal.The latest happened on 18/12/2020 and I went to Absa in Pinetown to stop and reverse the debit. To my surprise the same people again debited from my account on 25/01/21 and again on 26/01/21.Went to Absa Chatsworth Centre Branch to report the matter again. The lady with no form of identicication(name badge) told me that they cannot reverse the money because I authorized that debit.I told her no I did no such. She said they unfortunately cannot do anything because its a check debit. So I asked for the company details she said its not showing in the system which company was debiting money against my account so I was getting irritated I asked her how is that possible.... They should be able to see who took money from the account, she then said she will check again. Then she gave me a landline number which I phone straight away and to my frustration after following the voice prompts there was no one picking up the phone for 45 minutes until I hang up. Now I am fed up with Absa for failing to assist me being their customer fo so many years and I cannot have money debited from me any longer. I will be closing all my accounts and my child's account for their pathetic customer service because if they cannot assist me as their client then they have failed to keep me to continue being their customer.