Pathetic customer service from Absa and Google play. Unredeemable Google play voucher

I have had numerous issues with Absa banking app purchases. I have purchased a Google play voucher for my son on 25th Dec 2024 loaded the voucher but was flagged by Google, sent them proof of purchase and picture of voucher also logged a problem at Absa. Google says that the voucher can't be redeemed due to inconsistencies Absa does not even bother to contact me even after phoning 3 consecutive days apparently the consultant is always busy. Looks like she is really over worked. She does not bother to contact me to get clarity on issue or anything. Sends me a message on 10 January says voucher was redeemed and closes the case even tho I can't access these funds ( which I have previously informed them about) and Google Support say there is a problem and voucher can't be redeemed so money is thrown away. How can you buy a voucher through a so called verifiable, authentic means "The Banking app" and it be flag three consecutive times by Google. This is the 3rd time I had this issue with Absa banking app purchases, the previous 2 times I managed to get voucher redeemed after 2 to 3 weeks. A person purchases vouchers online because they want to utilise it immediately to purchase items on promotion Absa and Google have not regard for customer service. The kid got a voucher to play for Christmas holiday and now he is back to school next week and money is gone without any voucher. If Absa is selling the voucher on their app they are partners with Google between the 2 of them they are *****ing people's hard earned money. One says it can't be redeemed and the other says it's redeemed. I have been liaising with both Google and Absa or should actually say I was trying to liase with them since 25th December. I am appalled by the customer service of both these institutions.