Pathetic Customer Service from ABSA

And once again, ABSA does not fail to disappoint. Went to the Branch to get a hold removed from our joint bond account. After a week was told that the hold was still reflecting on my account. Then, requested that the hold be removed via e-mail, got a confirmation mail to state that the case has been closed. And guess what? The hold is still on the account. There is a reason that I am switching over to SA Home Loans. No hassle, no problems. The only delay is off course from ABSA's side, as I cannot move over due to the hold still being on the account, from a application that was done in 2018. Also, one of the few banks not willing to help their clients during the National Lockdown, due to the Corona VIrus.