Pathetic customer service from Absa

I'm an ABSA Private Bank customer (R450/month). The service is meant to give one access to a private banker to assist with banking services and day to day frustrations. Last month Absa thought it good to deduct an additional R160 for a 'Cash Deposit Fee'. Because I cannot recall making a cash deposit, I mailed my private banker. She did not even acknowledge receipt of my email. After a week, I mailed the ABSA Private assist. Again no response. The lesson....... stay away from Absa.