Pathetic Customer Service Despite being loyal

On the 11 Feb 2016 I app**** online for a personal loan, this had been provisionally approved subject to bank assessment , this was done at 9.30 am on the same. A 1.30 pm the same day I received a call from the loans consultant in jhb Zanele Khoza who asked that I resend the dos relevant to my loan as they were unclear, which I thereby scanned a third, a fourth and fifth time following her email saying with an incorrect loan ref no stating they were unclear the first time and that she didn't receive it afterwards despite confirmation that they received it four times via their automated system, this lady has the cheek not to call me after saying she would to follow up as the progress of my application, I'm now waiting for the 7 th day and two follow ups by myself and their ******** call centre staff cannot tell me anything except a nice lady unsure if her name that just said it's in process, but then to promised feedback from the consultant but guess what !!! I'm still waiting , if this is how absa treats their loyal customers I'm not wasting my time I will be moving my account to a bank that will appreciate my business, all this because I just wanted an outcome for a loan