Pathetic customer service by ABSA

I settled my vehicle finance account with Absa on 25 April. I called mutliple time after that to ask why it has not yet been closed as it was still reflecting on my app and credit profile and got multiple different stories.

No one responds to my emails ( The manager said there is a 1.5 month backlog on amil pools). I just get multiple reference nunbers all the time.

Yesterday, after almost 2 months, I spoke to a brancj consultant to get an update. She confirmed that the account had never been closed (multiple agents before thatvaaid it had been closed). She said it had not been closed due to a refund that needed to be paid to me. No one had told me this before yesterday. I had to explain my story over and over with absolutely no empayhy displayed by th agents and agter spending over R100 on airtime. I got told I am rude and I must stop bstging in and I need to answer the questions the way I am supposed to... whatever that means i got asked "are you done?"

What an absolute disgrace. Horrible horrible service.