Pathetic customer service @ABSA

After speaking to 3 call center agents from Absa my complaint was only escalated and I was told that I should call back within a few days by al 3 call center agents. After weeks of struggling I asked to speak to one of the Supervisors so my complaint may be resolved and I was assured that I would be contacted the same day with regards to my complaint and once again I received no feedback. After yet another week I received an sms stating that my query has been resolved...it assure you that my query was definitely not resolved. All I received from Absa was a statement which in fact clearly indicates my query is the first place. After this I referred my complaint to the Absa complaints department and I received an email from Mabel Vilakazi who once again assured me that I would receive feedback or at least an update within 5 business days. We are now far past 5 business days and I still have not received any feedback. I have followed up multiple times without any courtesy of a response. I am deeply disappointed in Absa and their absolute lack of good customer service. I will NEVER take anything from Absa again!