Pathetic customer service at Absa

Absa customer service is pathetic!

1. I was a Std Bank client for a couple of years, I was one of their loyal clients, I decided to leave Std Bank because my card was cloned. The level of poor service I am getting at Absa is out of this world. I fully understand the “new normal”. I am not valued as a client at Absa!

2. I have a cheque and credit card account with Absa, we have Agreed that credit card premiums will be debited from my cheque account; Absa failed to honor that agreement which ended up reflecting badly on my credit record. I missed about 2 payments which accumulated interest and yet that was not my fault, Absa failed to debit the premiums and penalized me for their incompetence. Absa accounts department called to tell me that i must pay the outstanding payments with interest all the once, I agreed. I payed the missed premiums plus interest. Absa continued to make money out of own carelessness.

3. We further agreed on a certain credit card limit. Absa decided to decrease the limit on my credit card without consulting me neither notify on the credit card statement. Remember I am still traumatized my card was cloned at Std Bank, funds are now disappearing on my credit card. Absa has my contact details, all the team cared about was seeing me as a risk to your business and agreed upon yourselves to reduces the limit on my credit card. I have raised this with my Banker She was not aware of what is happening and worked on assumptions. This whole inconvenience occurred in May, I have been so patient with this bank, taking ages to respond. Yesterday I received an email stating that a very “vague” Was sent to me that your my “credit card limit will be reduced” no clear reasons stated as to why the bank decided to reduce my credit card limit again I am convinced because of Absa’s incompetence. With that being said on the email no clear way forward. This matter was escalated to the Manager Amy from Vincent Park who boldly said to me she doesn’t have solutions to this matter I must give her tome to consult her colleagues. I lost it right there as I have written an email in black and white stating clearly everything that I am not happy about at Absa. As I am writing this she is still slowly doing her internal consultations which I believe the outcome was what was sent to me yesterday. Absa is failing me!!!! I have requested notifications of any transactions on my credit card and cheque account, that was only done on my cheque account, I only get surprises when I decided to view my credit card statement.

4. I have reported/enquired about the above matter to the Banker, we have agreed that she will escalate to credit card department request them to reinstate the funds, I believe it’s more than a month now. I have been so patient with poor service I am getting at Absa. The Banker came to me with an update that have Credit card department told her the funds can only be reinstated after a period of six months. This simply means Absa cares about making good business and disloyal to me as a client. 5. I called Absa credit card department requesting them to reverse funds which were debited by Apple.Com on my credit card. I was advised to send an email as the bank is no longer doing reversals over the phone, I did as per the advice. Absa only responded after 5 days requiring more information which I think is available on your system I have provided my identity number which will allow Absa to access my account. I am not valued at Absa!!! This whole mess was caused by Absa!

I hope this will be attended Thank you