Pathetic customer service and interaction

Item: Absa
Rating: 1
Author: Karen H

I moved to another bank because of the bad service i get from absa, i needed to transfer over the funds in my account via the app as the call centre advise me to go in branch to correct, closing time only no mention of Q cutting, time as advertised 12:30 i went at 11:30 and was refused help yes i was told sorry come back nextime!!!!!

Helpful (0)

Replies (1)

Absa's replyOfficial

07 Sept 2020, 10:01

Dear Karen

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.

Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management

Absa's reply07 Sept 2020, 10:01

Official