Pathetic customer service Absa - you need to u your game

You are such a **** Absa - worst service ever. How can you provide your customers with such lousy wifi at your branches that your own app can't even do facial recognition ?

Why do I have to go to a branch with a card in the first place ? Many banks are already without any branches, yet your app functionality and so called security is so pathetic that you force your clients to go to a branch (to justify your existence of course). And then your service consultant has the guts to take over your phone and rate herself full marks for the service she delivered.

What actually should have happened is that your app should have enabled me to do what I wanted to do. AND as a bonus when I'm inside YOUR branch (where I am wasting my time waiting in queues) I should NOT be forced to use my own data for YOUR pathetic app. The branch - Da****rt / Hercules (postal code 0082)