Pathetic customer service

I have a notice deposit with Absa which was linked to my current account and appeared on my banking app. It suddenly disappeared so i called Absa call centre and went through to the internet banking department, they then redirected me to investments and savings and they in turn said that internet bamking needs to sort it out and redirected me. After holding on the line for over half an hour i hung up and decided to go to the Absa at OR Tambo since i was there for a meeting and decided to ask why this was happening. The consultant told me i cannot relink that account bt my money was maturing yesterday and it would “automatically” appear in my cheque account. A day later and i see nothing!!! I need this money to pay vendors fpr my wedding but ive been given the run arpund by both ur call centre agents and the consultants in branch!!! Do ur employees even know what they are doing? Are they even trained?!!!!!