Pathetic customer service

Absa takes the cake for pathetic customer service! It took 4 calls (international) to the absa call centre over two days to figure out why there is a hold on my account! A few agents were able to give me glimpse of hope but could not take any further action as my query needed to go to fica dep. On transfer the calls mysteriously cut. April at the online banking dep showed no interest in the call. She made me wait minutes on end without even breathing until i asked if she was still there and asked her to speed up her search explaining that previous calls had cut. all she was able to tell me is that she is uncertain as to why my account is on hold when i asked to be transferred to FICA she did but the call cut. How could she not know when two agents prior to her were able to tell me exactly what was going on with the account... incompetence comes to mind....Called back third time was told i need to speak to online as they will be able to assist...finally online listened to my query for the forth time and was able to give me an email address that may give me satisfaction!Fingers crossed...