Pathetic customer service

I recently opened and absa savings transactional account online. The account is not yet 30 days old and I've decided to close the account no funds have been deposited into my account. I contacted the call centre for closure they advised i need to go into the bank with my ID to have the account closed immediately. So I went into the cornubia absa branch and I was attended to by the consultant viren who was very rude abrupt and unhelpful he just entered my ID number on system and said the account cannot be closed as its unallocated and I must wait 3 months. I advised him.that the call centre told me to come into.the branch to immediately close the account as the account is not even 30 days old he insisted there is nothing he can do I must wait I have emails stating that I must go into the branch to.close the account.i am very unhappy about the service I received neither the call centre or the branch could help me im being pushed around with no help end of the day I simply want an account that's not even active and not even a month old to be closed why is it so difficult I will be taking this issue and exposing absa for there pathetic customer service.