SK
Susi K
1 reviews | Active since Feb 2016
13 Apr 2023, 14:05
Pathetic Customer Service
So your system is down the entire day on Tues 12/4/23, it’s erratic on Wed 13/4/23, going down again in the afternoon, and on Thur 14/4/23 when I call in advance (so that your client, my 83 year old mother, doesn’t AGAIN have to be inconvenienced with a unsatisfactory trip), you tell me (because I ask) that you only have ONE customer service clerk in today, and confirm that the queues for assistance are very long. Duh? Are you surprised? Seriously ABSA ROSEBANK MALL? You are a big branch, how can this be your plan after 2 days of no service?? Total lack of care for your clients. Move to Standard Bank guys.
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Replies (2)
Absa's replyOfficial
13 Apr 2023, 14:15Dear Susi Koch
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***4
Kind regards,
Group Customer Care
Basani Hlungwane
Absa's reply13 Apr 2023, 14:15
Official
Dear Susi Koch
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***4
Kind regards,
Group Customer Care
Basani Hlungwane
SK
Susi K's updateReviewer Update
18 May 2023, 14:43Dear ABSA
Apologies that it has taken me a month to give feedback and give credit to the manager at Killarney Mall ABSA (I am so sorry that I can’t recall her name), who contacted me directly the day after I posted my complaint and invited me to visit her at the Killarney Branch (seems she is also involved in the Rosebank Branch). My 84 year Mother was attended to in minutes, the issues she had been battling with were sorted in no time, AND she was given a beautiful pink peak cap and pen set for any previous inconvenience. But best of all was this ABSA employee’s attitude and manner. She treated my mum like a Queen, was so kind, and communicated patiently and beautifully (my mum is a bit hard of hearing). Truly this was an unusual and wonderful experience with a bank. Well done ABSA! And to that lovely lady at Killarney, thank you for your kindness and efficiency m, I do apologize that I can’t recall your name! Kind regards, Susi
Apologies that it has taken me a month to give feedback and give credit to the manager at Killarney Mall ABSA (I am so sorry that I can’t recall her name), who contacted me directly the day after I posted my complaint and invited me to visit her at the Killarney Branch (seems she is also involved in the Rosebank Branch). My 84 year Mother was attended to in minutes, the issues she had been battling with were sorted in no time, AND she was given a beautiful pink peak cap and pen set for any previous inconvenience. But best of all was this ABSA employee’s attitude and manner. She treated my mum like a Queen, was so kind, and communicated patiently and beautifully (my mum is a bit hard of hearing). Truly this was an unusual and wonderful experience with a bank. Well done ABSA! And to that lovely lady at Killarney, thank you for your kindness and efficiency m, I do apologize that I can’t recall your name! Kind regards, Susi
SK
Susi K's update18 May 2023, 14:43
Reviewer Update
Dear ABSA
Apologies that it has taken me a month to give feedback and give credit to the manager at Killarney Mall ABSA (I am so sorry that I can’t recall her name), who contacted me directly the day after I posted my complaint and invited me to visit her at the Killarney Branch (seems she is also involved in the Rosebank Branch). My 84 year Mother was attended to in minutes, the issues she had been battling with were sorted in no time, AND she was given a beautiful pink peak cap and pen set for any previous inconvenience. But best of all was this ABSA employee’s attitude and manner. She treated my mum like a Queen, was so kind, and communicated patiently and beautifully (my mum is a bit hard of hearing). Truly this was an unusual and wonderful experience with a bank. Well done ABSA! And to that lovely lady at Killarney, thank you for your kindness and efficiency m, I do apologize that I can’t recall your name! Kind regards, Susi
Apologies that it has taken me a month to give feedback and give credit to the manager at Killarney Mall ABSA (I am so sorry that I can’t recall her name), who contacted me directly the day after I posted my complaint and invited me to visit her at the Killarney Branch (seems she is also involved in the Rosebank Branch). My 84 year Mother was attended to in minutes, the issues she had been battling with were sorted in no time, AND she was given a beautiful pink peak cap and pen set for any previous inconvenience. But best of all was this ABSA employee’s attitude and manner. She treated my mum like a Queen, was so kind, and communicated patiently and beautifully (my mum is a bit hard of hearing). Truly this was an unusual and wonderful experience with a bank. Well done ABSA! And to that lovely lady at Killarney, thank you for your kindness and efficiency m, I do apologize that I can’t recall your name! Kind regards, Susi