Pathetic Customer Service!!!!

<p>I am beyond annoyed at the sloppy service I have received with Absa Belgravia branch as well as the credit card application department.. </p> <p> </p> <p>This is the SECOND TIME I am having to come into the branch and follow up on my own progress of my card. App**** online, received the card via delivery, emailed the relevant documents to ********** to speed up process - was advised that absa doesn't accept woolies account as proof of address. I provided my car licence document as it is in my name. Went to branch to activate the card and teller advised that card still pending and that credit card dept has to check on their side.</p> <p> </p> <p>Koketso Bila, a service consultant contacted me to advise that she is handling my application and she needs me to provide another proof of residence, s sh she emailed me the confirmation third party form to complete and sent back. I did so and she confirmed via email that it was received. She even confirmed thay all docs were in order for process to be finalised.</p> <p>I am currently at tje branch in western caoe, Belgravia and card department still hasn't resolved the issue. They have only escalated this matter NOW ONLY. Spoke to Rhia Molope today @ 09:01am ***. That's the reference she provided. She advised she will callback before end of business today... Now my question - IF RHIA HAS ESCALATED AND PLANS ON CALLING ME BACK AFTER 1PM, WHEN ALL ABSA BANKS are closed, then how am I supposed to activate the card to create the PIN? I am aware that there is a self service option but I wanted to have the card linked to my other banking accounts with Absa.</p> <p> </p> <p>What a pathetic experience! I am so inconvenienced as I came in a with my crying baby, thinking it would be resolved when I leave the branch. C'mon Absa!, t the service delivery sucks once again! Highly disappointing</p>