1 reviews | Active since Mar 2009
Pathetic Customer Service
<p>Hi, can you please send me my Cancellation letter to confirm i have cancelled my policy. I called in yesterday (23/01/2017) and spoke to Rosa Mosala and cancelled my policy only to be asked why I am cancelling. </p> <p>Please listen to the voice recording of the conversation then you will know what poor customer service is offered and this consultant was so rude, is that how you treat your customers.</p> <p>I was told that my cancellation letter will be emailed to me, rather your Insurance policy document was emailed to me, no cancellation letter.</p> <p>My Policy # is ********** 2 and I have cancelled my policy effective February, no payment MUST be debited from my account on the 21st of February 2017.</p> <p>Please send me my cancellation letter. Thank you.</p>
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account number to log a formal complaint for investigation. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Hi, I have provided you with my Insurance Policy Number in my initial post. Account Policy Number: ********** 2. I do not have an Absa account number, I have an Insurance Policy with Absa with Account # ********** 2.
Hi, I have provided you with my Insurance Policy Number in my initial post. Account Policy Number: ********** 2. I do not have an Absa account number, I have an Insurance Policy with Absa with Account # ********** 2.