Pathetic customer service

Item: Absa
Rating: 1
Author: JOHN T

I am being debited for something I never signed for or approved. When I phoned Virgin Money instead of trying to help me they gave me a number to phone but then put me through to Credit Life. The disputed debit order is for Credit Life! Clearly Credit Life is part of the Virgin/ Absa group.

I was told I must submit letters to cancel a debit order that is clearly ******* and unauthorised by me

Helpful (0)

Replies (4)

Absa's replyOfficial

04 Jul 2019, 11:20

Hi there John T

Thank you for informing us of the service received and we do apologise for the inconvenience caused.

Please email us your ID number to *** in order to investigate and assist.

Kind regards

The Virgin Money Team

Absa's reply04 Jul 2019, 11:20

Official

JOHN T's updateReviewer Update

04 Jul 2019, 11:37

PROVIDE THE EMAIL ADDRESS - WHAT IS THE POINT OF :
"Please email us your ID number to ********** in order to investigate and assist. "

JOHN T's update04 Jul 2019, 11:37

Reviewer Update

PROVIDE THE EMAIL ADDRESS - WHAT IS THE POINT OF :
"Please email us your ID number to ********** in order to investigate and assist. "

Absa's replyOfficial

04 Jul 2019, 11:42

Hi John T

Please see if you can see the address now:

***

Kind regards

The Virgin Money Team

Absa's reply04 Jul 2019, 11:42

Official

Hi John T

Please see if you can see the address now:

***

Kind regards

The Virgin Money Team

Absa's replyOfficial

04 Jul 2019, 12:16

Hi Johan

Apologies, let's try it this way

VMSAcomplaints (at) virginmoneycard.co.za

Regards

Absa's reply04 Jul 2019, 12:16

Official

Hi Johan

Apologies, let's try it this way

VMSAcomplaints (at) virginmoneycard.co.za

Regards