Pathetic customer service

<p>Hi app**** for a overdraft with Absa. I was than requested to email my latest payslip and copy of my ID. I received a sms stating a consultant will call you for the application is provisionally approved. It is a week ago no response yet. I spoke to 3 consultants ..Ezra, Allessandro and Elton whom I called. They excuses were that only one lady is dealing with the matter and she is in a meeting they will email the details to her. Clearly there is no urgency in this matter for the so called lady never called to date. I banked with Absa for 20 years and this is the worst service ever received. Their standards are clearly dropping.</p>