Pathetic customer service

I had a complaint with absa and was assisted by the lady Marcia Mamphwe who is a case manager at complaints resolution suite. She promised me that she will send me the documents that I had requested on the 16/08/2018. I have sent her several emails to ask when will I get the document and answer my queries but she is not responding to my emails, I take it she is ignoring me. Clearly she has other better things to do. I have called this number ********** 122 and they do not answer as well. You say that you take customer service seriously and value our relationship, but your actions speak otherwise.