FP
Faatimah P

1 reviews | Active since Jun 2013

05 Apr 2016, 14:28

pathetic customer service

I was at the bank on Saturday the 2 April 2016. It was end of the month, 15people in front of me and only 1teller. I requested from the que can I go first as I needed to return to my shop. The people in the que never said anything but the person right infron agreed and the teller helped me. <br> After I left the manager and tellers came to my store to complain about me standing in front and not waiting in the que. Also saying that I keep saying I don't like the bank in from of other customers which is wrong to which I aplogised for. but the reason i don't like Absa is because I poor service each time I go to the bank. I explained to the manager to get more tellers and I was told he can't .<br> please sort out as soon as possible. <br> This poor service only happens at Absa, the other banks find every possible way to keep a customer happy.

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Replies (1)
Absa
Absa's reply06 Apr 2016, 08:51
Official
Hello Faati_Pops,

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Claudette Lewis
Group Customer Care
Absa Bank Ltd