Pathetic customer service

I have started a further advance loan application on 3 March. First it was declined (which I only found out after I followed up) due to a miscommunication on loan amounts. The application was resubmitted on the 15th. Since then I can get no answer from Absa. Not once has anyone from Absa phoned me first to give feedback. If I phone in to the agent, she tells me she will get back to me, but I still have no answer. Really pathetic customer service. At this rate it seems my only option is to cancel everything and go to another bank.