Pathetic Customer Care Department

It is close to impossible to get through to ABSA Insurance. Despite leaving messages for someone to call us back since last week, still nobody has responded. All we need is a no claim letter saying that we are not claiming from our insurance for damage to our vehicle by someone else and it is proving to be such a nightmare. I wish ABSA insurance would be as efficient with their service as they are with debitting my account for their premiums. Disgusted and annoyed with such pathetic service!