Pathetic Credit Card division responses

<p>I app**** online for an absa credit card on the 7th of December. The application was approved and i was instructed to send my supporting documents to the mycard email address which i did on the same day. My credit card was delivered to me a few days later. I went into a branch to activate a pin and was then told that my credit limit was not yet activated. The lady at the branch called the call centre and they said it would take 24hours to be effective as they needed to verify my ID. I then called the call centre to see if all was in order and the call centre lady was extremely rude and said we have alot of applications to get through and i must wait a further 5 days to verify an ID, yet i already bank with Absa! i called the call centre again and a helpful lady asked me to email my supporting documents to a thulane nkabinde and to date have not received a response yet the email was read. Yesterday i emailed absa actionline and thulane again and i got a response saying "Kgomotso, please respond to the below however Kgomotso was not on the email a d i was copied in twice. I responded to this mentioning the above and never received another response. Its now been 11 days and still have no feedback as to where i stand with my credit limit being effective. I am sitting with a credit card and have been following up daily as to when the credit limit will be effective and all i hear is hat the ID needs to be verified, guys it cant take a week and half to verify an ID??</p> <p>The most frustrating thing is not receiving any feedback from anyone, it seems like the buck is being passed around and nobody can give me any feedback. I am tired of following up everyday and getting passed arpind and not getting anywhere with this credit card limit issue. I am so disspointed with the service i have received and banking online was supposed to make life easier, i would have been using my credit card already if i went into a branch and i am hanging in Limbo. This has been the most unpleasant and frustrating experience and as a long standing customer , i am extremely frustrated and dissapointed and now even considering moving everything to another bank!!</p>